![]() ![]() Some popular options include Square, Stripe, PayPal,, etc. It needs to be secure, PCI compliant, and support multiple payment methods and currencies. Payment gatewayĪ payment gateway is an online service that facilitates credit card and other digital payments in an ecommerce store (similar to the cash register in a brick-and-mortar setting, but for processing electronic transactions). Popular options in this category include Shift4Shop, X-Cart, OpenCart, etc. It should also have robust security and discounting features and ensure PCI compliance. When choosing your ecommerce tech stack, look for a solution that optimizes the user’s checkout experience and keeps your shopping cart abandonment rate to a minimum. In contrast, an online shopping cart is a piece of software that mimics this behavior, allowing customers to select and store items in a virtual cart before making a purchase from an online store. ![]() When shopping in-store, a customer is likely to walk around while gathering multiple products and placing them onto their cart, before proceeding toward checkout to make a purchase. In the following paragraphs, we’ll explore each of these components in more detail. Streamlines the customer journey after they make a purchase through order notifications, tracking pages, returns management, and more Stores customer information can help automate and streamline customer relationships and communicationsĪutomates shipping, logistics, and fulfillment processes optimizes distribution and delivery ![]() Tracks stock levels in real-time some solutions can also forecast demand and streamline replenishment Essential features that an ecommerce tech stack should include Featureįacilitates credit card and digital payments must support multiple payment methods and help online stores with PCI compliance The right retail tech stack will also help online stores manage customer expectations with automated shipping notifications, order tracking, and quick and easy returns management. With global ecommerce retail sales exceeding $5.7 trillion in 2022 - which comprises 20% of total retail sales - there is immense competition in this industry.Įcommerce businesses, therefore, need the right technology stack that can help them automate tedious tasks, improve efficiency, and cut costs, thus creating a leaner supply chain while providing an exceptional customer experience. These different ecommerce tools and technology are “stacked” on top of one another to create a holistic solution that can help online store owners optimize their day-to-day operations and fuel growth. Whether you are looking to connect with us live or tap into our online resources, NHC provides options.Updated: NovemWhat is an ecommerce tech stack and why is it important?Ī technology stack for ecommerce websites is essentially the collection of platforms, applications, tools, frameworks, and technologies that ecommerce companies use to manage their business efficiently. Even with 24/7 support, some users want the ability to troubleshoot small issues on their own, and all users benefit from the online access options for self-support. Part of good customer support is providing a handy guide. We weren’t kidding before, we’re in a relationship, and we measure success by how our customers achieve their communications goals. And, we deliver this support 24 hours a day, seven days a week, 365 days a year. ![]() We then move through solution development and on to billing accuracy support and updates on new product solutions. We start by getting to know customers’ IT needs through initial setup and inventory of services. The path is the customer journey, for both partners and end-user customers. Nothing is off the shelf as we take the time to determine customers’ precise needs through our 14-point Relationship Roadmap. At NHC, our customer support goal is to provide service and attention that is responsive and dependable. ![]()
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